Cancellation and Refund Policy

Thank you for choosing our services for your travel needs. We understand that plans may change, and we strive to accommodate your requests to the best of our ability. Please be informed about our cancellation and refund policy detailed below:

Third-Party Booking and Cancellation: We utilize third-party rail providers for bookings, cancellations, and refunds. Therefore, all booking, cancellation, and refund processes are subject to the terms and conditions set forth by the respective rail provider.

Refund and Cancellation Process:

The refund turnaround time for cancellations and refunds, as stated by the rail provider, is typically within 5-7 days after the cancellation is confirmed by them. This means that once you cancel your booking and the rail provider acknowledges the cancellation, they will initiate the refund process, and you should expect to receive the refunded amount within the specified timeframe.

Responsibility:

• While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy or completeness of the terms and conditions set forth by the rail provider. 
• Customers are responsible for reviewing and understanding the terms and conditions of the rail provider before making any bookings or cancellations.

Limitation of Liability:

• Our liability is limited to facilitating the booking, cancellation, and refund processes on behalf of the customer.
• We are not liable for any discrepancies, delays, or errors in the cancellation or refund process that arise from the policies and procedures of the rail provider.