Cancellation and Refund Policy

Thank you for choosing our services for your travel needs. We understand that plans may change, and we strive to accommodate your requests to the best of our ability. Please be informed about our cancellation and refund policy detailed below:

Third-Party Booking and Cancellation: We utilize third-party rail providers for bookings, cancellations, and refunds. Therefore, all booking, cancellation, and refund processes are subject to the terms and conditions set forth by the respective rail provider.

Refund and Cancellation Process:

• Customers are encouraged to familiarize themselves with the terms and conditions of the rail provider, which can typically be found on the provider's official website.
• Cancellations and refunds will be processed according to the policies outlined by the rail provider.
• To initiate a cancellation or refund request, customers must contact their customer support team.

Responsibility:

• While we strive to provide accurate and up-to-date information, we cannot guarantee the accuracy or completeness of the terms and conditions set forth by the rail provider. 
• Customers are responsible for reviewing and understanding the terms and conditions of the rail provider before making any bookings or cancellations.

Limitation of Liability:

• Our liability is limited to facilitating the booking, cancellation, and refund processes on behalf of the customer.
• We are not liable for any discrepancies, delays, or errors in the cancellation or refund process that arise from the policies and procedures of the rail provider.