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Dreams provides a wide range of products, including beds, mattresses, bedroom furniture, and bedding accessories. They also offer services like bed assembly, mattress recycling, and a 100-Night Comfort Guarantee.
This guarantee allows customers to exchange their mattress between 30 to 100 nights after delivery if they're not satisfied, provided a mattress protector was used from day one.
Yes, Dreams offers a bed assembly service for an additional charge. Their trained delivery team will assemble your new bed in your chosen room and remove all packaging.
For online orders, customers have 14 days from delivery to return unused and unopened items in their original packaging. A collection fee of £49 may apply. In-store purchases are subject to different terms.
If a product is faulty or damaged, Dreams will collect it within 30 days of delivery. Customers should contact their customer service to arrange a return or exchange.
Customers have 48 hours after placing an order to make free amendments. Online orders can be canceled within 14 days of delivery, subject to a £49 collection fee. In-store orders may incur an administration fee after 72 hours.
Customers can manage and track their orders through the "Manage My Order" section on the Dreams website.